Privacy Policy

This Privacy Policy explains how HFS collects, uses and discloses personal information when you purchase, lease or use our Products and Services, email us or visit www.honda.ca/lease-and-finance and other online sites where this Privacy Policy is disclosed. This Privacy Policy also covers the information HFS may collect offline, for example when you call us or engage with HFS at an auto show or other event.

For your convenience, HFS’ websites may contain links to third-party websites. These third-party websites have separate privacy policies and data collection practices. This Privacy Policy does not cover those websites and HFS is not responsible for their privacy practices.

There is also a Privacy Policy for Honda Canada Inc. (“Honda”), which can also be found at www.honda.ca/privacy. Honda’s Privacy Policy also applies to you if you complete a transaction for Honda-branded products and services or interact with Honda online or in person.

The following are examples of personal information we collect.

• Information you provide: HFS collects personal information that will enable HFS to identify you and fulfill the particular purposes as described in this Privacy Policy or at the time of collection. If you apply for credit (whether approved or not), this personal information will include your name, address, e-mail address, telephone number(s), driver’s licence, employment history, financial information, your credit score and information HFS obtains from third parties to verify the information in your application. If you enter into a lease or financing transaction, HFS will also collect your driver’s licence, insurance information, telematics data from your Honda products, if applicable (as described in the Honda Connected Vehicle Data Privacy Policy, the type and model of Honda product or HFS Products and Services you own, and the purchase, service and/or repair history of your Honda product that relates to your HFS Products and Services.


• Technical website information: HFS also automatically collects personal and technical information from the devices you use to connect to HFS’ websites, using cookies, web beacons and other digital markers. This information may include your IP address, unique device identifiers, browser type, internet service provider, hardware model, operating system and application version. When you use or interact with HFS’ websites, HFS may also record certain information and store it in log files, including location information, referring and exit pages, time and date stamp, search terms and clickstream data. Some or all of this information may constitute personal information if HFS can use it to personally identify you. You may be able to configure your browser or device settings to control what information HFS collects. See HFS’ Online Analytics and Interest-based Advertising Policy at www.honda.ca/privacy/onlineanalytics.


• Social media and third party information: You also may log into some of your HFS accounts using your social networking account credentials. If you do this, you may be granting HFS access to obtain information from these sites such as your profile data, avatar, name and/or user name, network connections, and other information associated with your particular social networking account. To learn more about social network platforms and interest-based advertising, see Honda’s Online Analytics and Interest-based Advertising Policy at www.honda.ca/privacy/onlineanalytics.


• Career information: HFS receives and may store personal information provided to HFS when you apply for employment with HFS or any of its affiliated companies on www.honda.ca/careers or other websites. This information may include: name; educational and employment background; contact information; job qualifications; and jobs for which you may wish to be considered. You may choose to provide additional information, such as your resume, CV, employment references, and salary requirements. Your provision of this information in connection with seeking employment at HFS is voluntary and you determine the extent of the information you provide. Your decision not to provide such information may affect HFS’ ability to consider you for employment. This information is not shared except as necessary for employment decisions.


• Communications and interactions: If you email, call, visit or otherwise interact with HFS, HFS may collect the information you provide during those communications, such as the content of your comments, complaints, feedback and inquiries.

HFS collects this information directly from you and from HFS dealers, affiliates, service providers, and onboard vehicle systems (such as Event Data Recorders and telematics systems). HFS may also collect information from third parties (such as consumer reporting agencies, credit granting institutions, and your employer) in connection with your credit application. HFS may also collect information from third parties for fraud detection and prevention and enforcement of HFS’s rights during the performance of your lease or financing transaction. If you are in default, we may activate and use geolocation and other technologies in your vehicle, including those provided by third party services, to assist in the recovery of the vehicle.

HFS will collect personal information at the point of purchase or service, through customer service surveys, when you make customer service inquiries, when HFS responds to your requests for information, or, in the case of information from an onboard vehicle system, when you use your Honda vehicle that is being financed or leased through HFS (as described in the Honda Connected Vehicle Data Privacy Policy).

HFS also collects information that you provide during visits to HFS websites, including any online HFS account you have created. This may include information about your HFS Products and Services and applicable Honda products, any HFS Products and Services and Honda products in which you may be interested, your contact information (such as phone number, home and email address, etc.), your HFS dealer and language preferences, and contest entry information.

To better understand your needs as a HFS customer, and improve HFS Products and Services and the provision of these HFS Products and Services to you by HFS and HFS dealers, HFS may occasionally send you customer surveys which ask you to provide information regarding your customer experience, personal preferences, and lifestyle demographics.

HFS may use your personal information to:

• process your credit application, including verifying information and evaluating credit worthiness
• enter into and perform transactions for the use, purchase, finance or lease of Honda products or HFS Products and Services, including lien and title registrations and insurance activities;
• manage and administer your lease or financing transaction, including ongoing evaluation of credit, vehicle recovery; debt collection and maintaining records for legal and accounting purposes
• maintain our warranty and customer service records;
• advise you of any warranty, product recalls, customer service campaigns, or customer notices regarding your Honda product or HFS Products and Services;
• improve the operation and administration of independently owned and operated HFS dealers;
• better understand your needs and preferences as a HFS customer based on your usage and feedback, so HFS can improve HFS Products and Services and develop new HFS Products and Services;
• market HFS Products and Services to you, including targeted personalised marketing based on your information and interests;
• administering contests and promotions that you have entered;
• respond to your comments or requests for information;
• utilize telematics services in your Honda products that relate to your HFS Products and Services, as further described in the Honda Connected Vehicle Data Privacy Policy;
• perform market research, and aggregate your data to analyze trends and develop internal reports;
• protect against fraud or error;
• enforce our legal rights and compliance with our terms and conditions;
• meet legal and governmental obligations;
• meet internal business purposes; and
• fulfill other purposes we may identify at the time of collection.

HFS will share your personal information with its affiliates such as Honda, HFS dealers, and trusted service providers who assist in marketing HFS Products and Services or managing and processing your personal information, based on our instructions and in compliance with HFS’s Privacy Policy and confidentiality and security requirements. Some examples include HFS vendors that provide data hosting, marketing and promotional administration assistance, and customer service surveys and initiatives.

HFS may also share your information, publicly or with our partners, in a non-identifiable, aggregated form – for example, to determine trends about the general use of HFS Products and Services and the demographics of HFS customers.

HFS will disclose your personal information in order to verify information on your credit application. HFS may also disclose your personal information to third-parties: if HFS has a good-faith belief that such disclosure is required by law (for example, to prevent potential harm to HFS, its customers, or the public); in connection with a government inquiry or law enforcement activities; to enforce our legal rights; in litigation or dispute resolution; or to detect, prevent or address fraud or security issues.

Your personal information may be transferred to third parties if you have entered into a lease or financing transaction that is transferred or assigned to a third party or third parties. Your personal information may also be disclosed to third parties in connection with the due diligence for, and completion of, a business transaction, including, without limitation, the sale of all or substantially all the assets of HFS or Honda, or a securitization or financing involving HFS, Honda or their subsidiaries or affiliates.

You will receive email, text or other promotional electronic messages from HFS if you have:

• provided your express consent to receive these messages;
• an existing or recently expired agreement for HFS Products and Services, or some other form of business relationship with HFS; or
• requested information from HFS.

Any electronic message that you receive from HFS will identify HFS as the sender, include HFS contact information, and provide for a means of unsubscribing from further electronic messages.

HFS may also, from time to time, supply you with the opportunity to provide your consent to any or all of HFS’s dealers or select marketing partners, who may provide you with information about their products and services. These third parties will be responsible for any electronic messages that they choose to send you, but, in the case of messages sent on HFS’s behalf, will enable you to also unsubscribe from further HFS electronic messages.

In some limited circumstances, HFS may contact you via email, text or other electronic means even if you have not provided your consent, or even if you have already unsubscribed from HFS electronic communications. This could happen in important situations, such as to inform you about an update to HFS Products and Services, or because of changes to your HFS account.

You may receive telemarketing calls from HFS if you have provided your express consent to receive autodialer calls or have an existing or recently expired agreement for HFS Products and Services or some other form of business relationship with HFS, and have not requested to be removed from the HFS or National Do-Not-Call List within the time period in which HFS must update its records.

Any telemarketing or autodialer calls that you receive from HFS will identify the name(s) of HFS and the individual making the call (if applicable), provide for a means of contacting HFS, and include such other disclosures as may be required from time to time.

In some limited circumstances, HFS may be permitted to call you even if you have not provided your consent or do not have an existing or recently expired business relationship with HFS, or even if you have already requested to be placed on the HFS or National Do-Not-Call List. This could happen in important situations such as to inform you about a Honda product recall or an important change to HFS Products and Services.

HFS maintains robust safekeeping protocols, including the use of data security and encryption standards, to preserve the confidentiality of your personal information and to ensure that it is only used for the purposes that HFS has identified. HFS regularly reviews its collection, storage, and processing practices to prevent unauthorized access to its systems. HFS restricts access to your personal information to only those HFS associates, affiliates, and service providers who require that information to carry out the identified purposes, and anyone with this access is subject to strict confidentiality obligations.

Please note that you are solely responsible to maintain the confidentiality of any password(s) relating to your ownership and use of HFS Products and Services.

HFS retains your personal information only as long as necessary or relevant for the purposes identified when you provided the personal information, for any new purposes identified and to which you have consented, or as required by law.

Your personal information may be stored and/or processed or otherwise used by or on behalf of HFS both inside and outside of Canada. If a HFS service provider is located outside Canada, your personal information may be processed and stored in a country that has laws that are different from those in Canada (e.g. the United States), and where the government may be able to obtain disclosure of your personal information under those local laws.

While HFS encourages its HFS dealers to fully comply with all applicable privacy legislation, each HFS dealer is a separate legal entity, independent from HFS, and solely responsible for its own compliance with applicable laws.

HFS will make best efforts to ensure that your personal information is accurate and up-to-date. If you wish to access or correct your personal information or to advise HFS not to use your information for sales or marketing purposes, you may contact HFS toll free at 1-800-387-5399 (from 8:00am – 8:00pm ET Monday to Friday). You can also unsubscribe or withdraw your consent to receive commercial electronic messages at any time using the unsubscribe method provided in the communication or by contacting HFS at the number above.

If you have any questions or concerns about this Privacy Policy, you can contact HFS’ Privacy Officer at:

By supplying your personal information to HFS or by using an HFS website, you agree to the terms of this Privacy Policy as amended from time to time. HFS may modify this Privacy Policy from time to time at its sole discretion. Changes to this Privacy Policy will be effective immediately on posting to HFS’ website.