Frequently Asked Questions

Section 2. Vehicle Information

The radio in my Honda has a security code, and I had to disconnect the battery in my car in order for a repair to be performed. I cannot find the security code card for my radio and now it will not work. What do I have to do to get my radio to work again?

First, you can save yourself a lot of trouble if you keep the card with the radio security code in a safe place, where you can find it. If you cannot locate the card with the code, you should check with the dealership where your vehicle was originally sold. They MAY have kept a record of the radio code. If not, to obtain the radio code we need to know the serial number of your radio. If your Honda is a recent model, your Honda dealership may be able to obtain the radio serial number from the display on the front of the radio. However, if your Honda is an older model, the dealership will have to take the radio out of the instrument panel, and call Honda Canada to obtain the radio code. You will likely have to pay your dealer a fee to remove and replace the radio, as this is not covered by warranty. For security reasons, Honda Customer Relations will not provide a radio code over the telephone; it can only be provided to an authorized Honda dealership.

How do I obtain information on the fuel economy ratings for my vehicle?

You can obtain more information by visiting the Natural Resources Canada web site at: http://oee.nrcan.gc.ca/transportation/tools/fuelratings/ratings-search.cfm. Remember that the ratings listed are illustrated for comparing one model to another, to determine which model is relatively more or less fuel efficient. The ratings are reached in laboratory conditions and your actual fuel economy results may vary. The Ministry's web site describes the many factors that could affect your vehicle's actual fuel consumption.

How do I find out if my Honda has any outstanding recalls?

You can ask your local Honda dealership's Service Department, or you can call Honda Canada Customer Relations at 1-888-946-6329. Your Vehicle Identification Number will be required in order to check for any recalls. If you ever move, please let Honda Canada know your new address, so we can ensure you receive any future recall notices. Or if you sell your Honda, ask the new owner to notify either a Honda dealership or Honda Canada so our files can be updated with the new ownership information.

I want to modify my Honda and install a different engine or transmission than was originally installed in it at the factory. Can Honda Canada provide me with information on how to do this?

Sorry, but no. Honda Canada can only recommend what was originally designed for use in your Honda.

Can Honda recommend different tires for my Honda than those which were installed as original equipment?

Sorry, but no. Honda Canada can only recommend what was originally designed for use on your Honda. If you are changing tires, Honda recommends that you utilize the same tire size, load and speed rating as that of the tires originally supplied with your car. This also applies for winter tires – always use the same size as the tires that were originally installed on your vehicle.

I find that in winter, the original all-season tires do not provide enough traction. Can I put snow tires on just the front wheels?

No. If you live in an area or drive in conditions that require tires with better traction, you should consider installing winter tires, but you must install them on all 4 wheels, not just the drive wheels. Again, be sure to use tires that are the same size as originally specified for your Honda.

I am working on my own Honda and need some technical support from Honda to get my car fixed. Can I call your engineers and get them to help answer my questions?

Sorry, but no. Honda Canada does not have a technical support line for the public to call. We recommend that you have your Honda dealer do the work on your car. Honda service technicians are trained to know your Honda vehicle, and have access to all the latest service bulletins and other technical information directly from Honda.

I just bought a used Honda and there was no Owner's Manual with it. How can I get one?

Most recent Owner's Manuals are still available. They can be ordered and purchased for a reasonable cost through the Parts Department of any Honda dealership.

I had a flat tire on my car, and I am still within the warranty period. What warranty coverage is available on my tires?

The warranty on the original tires on all Honda vehicles is honoured by the tire manufacturer, not by Honda. If you believe the flat tire was caused by a tire defect, you may either contact the tire manufacturer's Customer Assistance line directly, or ask your Honda dealership to do so on your behalf. Every Honda sold has warranty information provided by the tire manufacturer, including telephone numbers, in the glove compartment. There is no Road Hazard warranty on original equipment tires unless you have purchased Honda Canada's optional Roadside Assistance package. This means that if you run over a nail or otherwise impact an object that causes the tire to go flat, you are only covered if you purchased the additional Roadside Assistance package.

I have just purchased (or am considering purchasing) a used Honda. How can I determine where the vehicle was serviced in the past, and what service has been performed?

Since maintenance service can be done at any Honda dealership, or in fact at other private retail service outlets, Honda Canada does not have access to any service or maintenance records. If you can contact the previous owner(s) of the car, or where they had it serviced, you could approach them or their service shop directly for this information. Honda Canada can only provide you with the original in-service date of the vehicle, and the name of the original selling dealership. To obtain this information, contact our Customer Relations office on our toll-free line, 1-888-946-6329 with the 17-digit Vehicle Identification Number (VIN) of the vehicle in question.

I received a recall notice concerning my vehicle. What should I do now?

Upon receiving a recall notice, please contact your Honda dealer to schedule an appointment to have your vehicle repaired. This will also allow your dealer to give you an idea how long they will require your vehicle – usually less than a day – to perform the repair. The dealer will repair your vehicle free of charge.